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Jacksonville, Florida

Helpful Jacksonville, FL Reviews

Read the latest reviews of the Hotel Indigo Jacksonville-Deerwood Park, a stylish boutique hotel where it's cool to work and relax in modern, upscale charm. Check out these reviews of the most unique hotel in Jacksonville, and feel the spirit of hospitality that reflects the culture of our brand.
 
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  Guest   •   April 04, 2019

Stylish, comfortable hotel in a good location near Town Center

We spent two nights in the excellent Hotel Indigo near Town Center in the southern part of Jacksonville. Location is very good with access to innumerable restaurants and lots of shopping; it is located in a small upscale dining/shopping complex. Parking is adjacent to the hotel. The hotel was stylish and modern, with a movie theme to some components. A pleasant bar and café are in the main lobby, with good breakfast served a la carte (lunch and dinner are also served though we did not try them). Reception staff were always helpful and friendly, as was the breakfast server. We had a spacious suite for not much more than a double room. The rooms were very clean and nicely appointed. Living room was huge, with an adjoining kitchen area with table for four, moderate-sized fridge, microwave, and sink. A full size coat closet was nice. Bedroom was large and the king bed was extremely comfortable. There was plenty of closet and cabinet space, with "real" coat hangers a plus. Desk had multiple outlets for power and hardwire connections. WiFi worked well in the room. The bath was large with a double jacuzzi bathtub and a walk-in shower that could have fit 20 people! The only small negatives we noted were the lack of robes and slippers (odd considering all the other niceties), and surprisingly only a single bar of soap for the whole bath (probably an oversight). The value of the suite for the price was exceptional. We would gladly return to this hotel, and it makes us want to try other stylish Hotel Indigo properties
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  Guest   •   March 31, 2019

Very Good Indigo Hotel Property! Clean, Spacious, Beautiful, Inexpensive!

I'm partway thru a 6-day stay here. I am an IHG Club Spire Elite & Inner Circle (formerly Kimpton Inner Circle) member, and I made my room reservation online on the hotel website. Because I'd requested early check-in, I called the hotel to tell them that it didn't matter to me whether my room had 1 bed or 2, or what bed sizes were. This was to be my first stay at this hotel, although I've stayed at other Indigo hotels, and at other high-end IHG hotels such as Kimpton hotels and the Palazzo in Vegas. My hotel stays are work-related, and during my stays at most IHG hotels, I bring them additional guests: clients from across the world fly in and stay at the hotel for stays concurrent w/mine so that they can meet with me during my stay. One reason why I choose Indigo hotels from the IHG lineup is b/c most Indigo hotels offer plenty of quiet seating spaces in common areas where I can meet w/my clients from the area or who are staying at the hotel. In the case of this stay, my first at this hotel, I had just one client, and I was, in part, checking out the property for future stays w/larger client load (and yes, it met my criteria; I will definitely be staying here again!). Here are some notes regarding my stay, in no particular order: -- WiFi is excellent & fast. WiFi signal strength in my 4th floor room w/lake view was great. -- I'd requested early check-in of 11:30 AM when I made the reservation; I got to the hotel even earlier, to find my room ready. -- The front desk person, Emily, who checked me in was great. She was a fountain of information, and was very helpful. She is now on my list of my all-time-favorite front desk staffers at IHG hotels. I think that every IHG hotel in the world should be required to have at least one Emily working the front desk! -- Rooms, hallways and all common spaces are bright, spotlessly clean and neat, spacious, well-lighted and airy. -- Rooms are very quiet; I never heard any significant sounds from other rooms, nor from the hallway. -- My room was well-furnished, and very bright, clean and spacious. Best of all, like other Indigo hotels, it had hardwood floors. -- I ate one weekend lunch and a number of dinners at the hotel restaurant in the lobby, and the menu and food were very good, and service was fast. -- Unlike most other Indigo hotels, which are admittedly often larger than this property (96 rooms), compared to the Indigo hotels in many other cities, which often range from 150 to 294 rooms in size, this hotel does not have any bellstaff, doorstaff, nor concierges. In contrast, the Indigo in Manhattan (NYC) has 4 or more doorstaff/bell staff on each shift, and at least 2-3 real concierges (the old-school type who can be asked to run to shops to buy items for guests), but, of course, that NYC Indigo hotel has 3X as many rooms as this property, and also charges much more per room night! I noticed the absence of concierges only b/c I asked for a concierge to run out and buy me four 1-gallon jugs of spring water for my stay, only to discover that this hotel does not have concierges (I ended up using Instacart for the task...)! -- Indigo hotels, along with Kimpton hotels, Intercontinental Hotels & some Crowne Plazas (and also the Palazzo in Vegas) are among the higher-end offerings in the IHG hotel lineup, and rooms can therefore be pricier than at a lower-end IHG property. Therefore, I was pleasantly surprised, when I made my hotel reservation only 3 days in advance of my stay, to discover that my room rate was only $142 per night. -- Housekeepers are very helpful. If they cannot enter your room on a given day due to the "Do Not Disturb' sign having been on the door all day, they leave a gift basket by the door that is filled with extra towels, disposables, etc. -- Lobby seating space, while adequate and pleasant, was a bit less plentiful than I'd expected for an Indigo, but then again, this is a small Indigo with just 96 rooms, and the room rate per night is much lower than that for larger Indigo hotels. I always notice this kinda thing, b/c I often use lobby seating space to meet w/clients during my stays. -- All staffers that I encountered during my stay, including front desk staffers, managers, housekeepers, and restaurant staff, were very helpful and attentive, and responsive. -- There are two elevators, both quite fast, which is more than sufficient for a hotel with only 5 floors and 96 rooms. -- From a purely personal point of view, one minor negative note about this hotel for me was that I noticed that this hotel seems to have as guests far more parents with young children than I have ever encountered at any other high-end IHG property, such as other Indigo hotels, Kimpton hotels, high-end Crowne Plaza hotels, and the Palazzo. This was disappointing to me, b/c one reason why I stay at the above-listed high-end IHG hotels is because of the normally very low rate of occurrence of parents with children at these properties
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  Guest   •   March 20, 2019

Modern hotel with great staff

I stayed here for two nights in March 2019. This was my first time at an Indigo and I was very impressed. The rooms are large with comfortable bedding and flat screen TVs. Extremely large walk in shower. The staff were so friendly and helpful - even emailing me about an item left behind and shipping to me. There was a small bar and restaurant serving breakfast. I would definitely recommend and will be staying at other Indigoes in the future
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  Guest   •   March 19, 2019

Holiday Inn Experience at Boutique Hotel Prices

Hotel Indigo was a letdown. From the price ($388.71) I was expecting a great experience, not the normal basic hotel experience. The rooms felt dated with two tone wood, think the bedroom set you had in the 90's. The breakfast was just ok with only a handful of options to choose from. Service was ok, but nothing spectacular by any means. Great urban area with multiple dining and shopping options. Quiet location
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