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Jacksonville, Florida

Helpful Jacksonville, FL Reviews

Read the latest reviews of the Hotel Indigo Jacksonville-Deerwood Park, a stylish boutique hotel where it's cool to work and relax in modern, upscale charm. Check out these reviews of the most unique hotel in Jacksonville, and feel the spirit of hospitality that reflects the culture of our brand.
 
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  Guest   •   December 09, 2019

Very clean, well appointed rooms,

Pleasant surprise. Room was very nice. Property very quaint. Staff was friendly and courteous. Great location. Loved the hot tube. Food was pretty good in restaurant, a bit pricey but otherwise acceptable
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  Guest   •   November 24, 2019

I must be getting old

I'll try my best to be fair. I've stayed in this area several times before (Hampton Inn). This time the rates for hotel Indigo were slightly cheaper and even though they don't offer a free breakfast "another broken egg cafe" (excellent breakfast choice) is very close so I went with hotel indigo. Don't get me wrong this hotel has many positives : 1. Location is great. Convenient to shopping, top restaurants and downtown Jax is a short drive. Additionally it's a very safe area. 2. Early check-in was friendly and painless. 3. Elevators are virtually silent and always fast to respond. 4. Housekeeping was good, clean rooms with a very large TV. Rooms are funky designed but functional - want to have fun? Count the circles and semi-circles of the entire room design. 5. Room cooled to my desired temperature after setting it (this was NOT my experience at the last IHG hotel I stayed at in Austin TX. 6. Water pressure was excellent and water got scolding hot in record time (ironically this is also going to be addressed in my negative comments). Now the negatives : (obviously these are not important to most reviewers but they were to me) I'm almost 60 years old and could do without the energy saving BS especially since it's so randomly applied. 1. The most bizarre item on this list is the mini-fridge with its ABSOLUTELY INSANE design of 2 hours ON and six hours OFF! I kid you not, if you want to keep something cold just set your alarm to wake up every two hours overnight! Hotel Indigo, my advise, either buy real fridges in your rooms or get rid of them! Ridiculous politically correct BS. 2. Additionally, no light switches are lit up at night so they're hard to find but worse is when you find the bathroom switch in the middle of the night and turn it on it takes 10 secs before it starts putting out any light. If you're going to push this "Green hotel" slant then don't have a bathroom faucet with water pressure that can knock you into the hallway or water temperature that reaches 200° in 3 seconds. These are conflicting values, decide who you want to be. 3. I realize this next complaint is more of a "niche" complaint but I find it weird. Jacksonville Florida is in the HEART of the SEC. We visited on a college football Saturday and found the TV selection to carry the BIG TEN network but not the SEC network?. I get that many snowbirds visit in the winter months but what about people from the southeast who support your hotel year round? It doesn't make sense - has no one brought this to your attention? Ultimately I get most of the good reviews but next time I'm going to go back to Hampton Inn. I'm getting to old for the PC BS
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  Guest   •   November 23, 2019

Friendly staff, & nice location but they could improve by paying attention to cleanliness & detail

This hotel is in a nice location. The staff was friendly and Mike with room service was very prompt! The room was very okay. My complaint was cleanliness: 1.)The toilet had a hair on the seat. 2.) the wood floor was dusty/dirty, 3.) ice bucket in the room was not clean. My guess is maybe it was cleaned at one point but left unused and collected a lot of dust over time 4.)Husband found what looked like a pubic hair on his brand new unused bath towel and a hair in the new bed sheets. So that wasn't nice to find.. 5.) the silverware (from room service) was all bent/warped and had a lot of water spots. So in my opinion, I think this hotel could improve by paying better attention to details
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  Guest   •   November 07, 2019

Lovely hotel

This hotel is situated in a pretty area of Jacksonville. The hotel is modern with high end facilities We accidentally booked a standard room instead of a suite and as the hotel was full we couldn't switch. I was initially concerned so was pleasantly surprised when I saw how well appointed the room was. Only item not available was a microwave but even that wasn't an issue We had something that needed to be microwaved and the manager offered to do it for us on the office microwave! There is a bar and a restaurant in the hotel and some carryout items too The prices are very reasonable. There are also several restaurants within a few steps of the hotel as well as within 2 blocks. The hotel has a nice pool and hot tub and an exercise room with a variety of equipment The staff is super friendly and as evidenced by the manager microwaving for us, they go out of their way to be accommodating to make sure you have a great stay. If we are ever in Jacksonville again, we will definitely stay here. Highly recommend this hote
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