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Jacksonville, Florida

Helpful Jacksonville, FL Reviews

Read the latest reviews of the Hotel Indigo Jacksonville-Deerwood Park, a stylish boutique hotel where it's cool to work and relax in modern, upscale charm. Check out these reviews of the most unique hotel in Jacksonville, and feel the spirit of hospitality that reflects the culture of our brand.
 
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  Guest   •   December 03, 2018

O.M.G... Great Hotel!!! Hubby ...

O.M.G... Great Hotel!!! Hubby and I spent our 5th Anniversary here for the weekend. From checking in the customer service from Taylor. They give us a upgrade on the room with a lakeside review with was beautiful. The food was great. But …MoreO.M.G... Great Hotel!!! Hubby and I spent our 5th Anniversary here for the weekend. From checking in the customer service from Taylor. They give us a upgrade on the room with a lakeside review with was beautiful. The food was great. But let's talk about the room it was clean and spacious the bed was fantastic we slept like newborn. Will stay here again!!
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  Guest   •   December 01, 2018

Spent a week here ...

Spent a week here for work, and I must say it was the most enjoyable stay. The bed was comfy, the room service was great and the place just felt warm and welcoming. The staff were awesome with answering questions and going out of their way …MoreSpent a week here for work, and I must say it was the most enjoyable stay. The bed was comfy, the room service was great and the place just felt warm and welcoming. The staff were awesome with answering questions and going out of their way to make sure I was comfortable and enjoying my stay. This place was amazing I look forward to a return trip
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  Guest   •   December 01, 2018

Nice comfortable and very ...

Nice comfortable and very chic hote
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  Guest   •   November 29, 2018

My stay at Hotel ...

My stay at Hotel Indigo was very pleasant, I give the staff high marks on there drive to accommodate their guests.Upon checking in to my room I learned that only the suites have garden tubs in …MoreMy stay at Hotel Indigo was very pleasant, I give the staff high marks on there drive to accommodate their guests.Upon checking in to my room I learned that only the suites have garden tubs in them. I had not known that or else I would have booked a suite. As strange as it may seem, my stay revolved around being able to relax and soak in a tub at my leisure and enjoy the commerce in Deerwood Village. I went through the IHG application to book my stay. The website is unclear as to what amenities are in what rooms. I know that this is no fault of the hotel itself. However, being that it is a franchise I do believe that there should be more effort put into accurately portraying what a customer is paying for.I expressed my concern at the front desk upon check in. The attendant was very apologetic and the hotel gave me a complimentary alcoholic beverage. I was appreciative but that is a paltry compensation for my expectations not being met. If I wanted to drink I would have purchased a drink package had it been offered, much like the breakfast that I paid for at $10 per day. The first night I was also charged for room delivery of breakfast.I enjoy the IHG franchise. Their standard is above-average and I know that overall I will get quality. But, they do have a habit of nickel-and-diming their guests. This is a practice that I take a bit of issue with in hospitality industry overall. At a certain point the service that you receive is lower than what you pay for.Would I recommend this hotel to others? Absolutely! But go into your stay with your eyes open. IHG will try to squeeze whatever they can out of you
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